Browse our Frequently Asked Questions and Contact Information
My organization is tax exempt, how do I checkout?
If your organization is shipping out of state, tax is not charged. However, if you are shipping within the state of Texas, you will need to contact us first in order to submit your sales tax exemption certificate. Please contact us at [email protected] or (512) 471-2600 and we will gladly assist.
My order was declined.
When “credit card was declined” appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up. Please be sure to verify credit card numbers and expiration date as well as include your full name, correct address, phone number associated with card used to ensure order is processed with no errors.
I did not receive my confirmation email/receipt.
Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact us directly via email at [email protected] or by phone at (512) 471-2600 for assistance.
I was double-charged.
We are here to help! Please double-check with your credit-card provider: sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is more than one transaction in “Settled” status, please contact us at [email protected] or (512) 471-2600 and we will gladly review the situation.
What credit cards do you take?
We accept VISA, MasterCard, and American Express.
How safe is my credit card number?
Every page you visit on this site, even this one, is protected using SSL encryption. Your credit card number will be safely encrypted using a PCI compliant payment gateway. Legacy of Texas staff will never have access to view your credit card number, and we never save this information in any way or form.
What are my Payment options?
You may order online with a VISA, Mastercard, American Express, or Discover. Orders may also be completed by phone or mail.
How long will it take to receive my purchase?
Please allow 3-5 business days to process your order and 2-3 business days for shipping. Please allow an additional 1-2 business days for framed maps, Texas art and flags. Occasionally our suppliers are unable to deliver to us on time and we cannot fulfill your order for certain items. We try our best to update our online inventory to note specific items that are on backorder. Due to order volume, sometimes this is not possible. You will be advised of any out of stock item when you place your order.
Can I use expedited shipping?
Yes, please contact us via telephone or email for expedited shipping services. You will be charged for actual shipping costs when using expedited shipping services.
What is your return policy?
You may purchase with confidence at Legacy of Texas. We certify that all items are guaranteed as described. Any purchase may be returned for a full refund within 14 working days as long as the item is returned in new condition and has been packaged and shipped correctly.
I have a promotional coupon code. How do I use it?
Please insert your coupon code number into the appropriate box during check out.
I only received part of my order. What do I do?
Some orders will be sent in separate packages. In order to offer our customers a vast collection of books, artwork, and other merchandise, we have partnered with several vendors across the country. All maps, prints, and unframed art is shipped separately in a tube to help ensure your purchase arrives safe and undamaged. If your artwork does arrive damaged, please contact us. Additionally, your order may have been shipped from separate warehouses and in these cases will arrive in separate packages. Typically, these packages will arrive within a few days of each other. If more time has passed, or you are missing items, please contact us directly.
Are Legacy of Texas maps reproductions or originals?
All Legacy of Texas map reproductions are produced from the original historical map using state of the art scanning technology and equipment to capture the craftsmanship and detail that went in to creating these maps. When framed, our historical map reproductions can easily be mistaken as an original. All maps are printed on acid free heavy bond archival paper which protects against fading and paper degradation.